This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

Job Summary
The Customer Service Fulfillment Associate (CSFA) is responsible for handling all E-ZPass customer tag and supply requests, and tag inventory. The position includes the following duties and responsibilities, not necessarily in the order listed:

• Fulfillment of mailed tag and Dual Lock requests
• Fulfillment of walk-in tag and Dual Lock requests
• Maintaining spreadsheet of pick-up tag requests
• Mass printing and folding of informational materials
• Assembly of info packets (brochure, map, agreement, customer profile letter, FAQs)
• Removal of unused Dual Lock tabs from returned tags
• New Tag testing
• Maintains storage of inventory
• Delivers mail tubs to and from mailroom
• Breaks down and recycles shipping materials
• Additional duties as assigned

ESSENTIAL FUNCTIONS

• Must use keyboard, mouse, and monitor (for Microsoft Office, email, etc.)
• Must be able to learn Customer Management System (CAMS)
• Must be able to work 15 to 30 hours per week

QUALIFICATIONS

• Customer Service experience required.
• Ability to adhere to strict attendance requirements.
• Ability to meet or exceed Fulfillment Performance Standards.
• Must be able to lift a maximum of 30 pounds.

PHYSICAL DEMANDS
Primarily sedentary, physical work, requiring ability to be ambulatory and to lift a maximum of 30 pounds; occasional lifting and carrying; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording, and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone.